free shipping in Europe

TERMS & CONDITIONS

TERMS AND CONDITION OF SALE

The Web Site www.mauropoluzzi.it - www.mauropoluzzi.com is owned by the company Poluzzi S.r.l. with headquarters Via Emilia Ponente 217 a/b 40133 Bologna ITALY P.IVA TVA 02947761207 R.I. CCIAA BO e C.F. 02947761207 capital €. 10.000,00 iv. managing and operating the products sale.
The General Conditions do not regulate service supplying or products sale carried out by other subjects than Poluzzi s.r.l., such as links, banners ect., displayed at www.mauropoluzzi.it . Prior to submitting orders to such subjects, the user must verify their sale conditions. Poluzzi s.r.l. points out once again that the company is not responsible for service supplying completed by third parties or for e-commerce operations involving the users of www.mauropoluzzi.it and third parties.
www.mauropoluzzi.it exclusively addresses final consumers, or any natural person operating with www.mauropoluzzi.it with purposes that are not linked to one's commercial, professional or company activity. The user who cannot be considered as a "consumer" shall refrain from completing commercial transactions with lindestore.com. Poluzzi s.r.l. reserves the right not to dispatch orders resulting not in accordance with the present commercial policy.
Furthermore, only people who are of age (18 years) have access to our e-commerce operations. Commercial transactions exclusively involve products presented on the website, until stock depletion.

Conclusion of the contract

The contract shall be concluded by previous registration of the user, with the consequent acceptance of all sale conditions. Successively an order form, has to be filled in and forwarded to www.mauropoluzzi.it via e-mail by following the related instructions. The order form summarizes information concerning the features of the products ordered by the user, price (including taxes or fees), delivery and payment terms and conditions, sales returns and withdrawal from the contract.
The order is settled when Poluzzi s.r.l. receives the order-form, that is subject to data examinations. The buyer shall carefully read and accept the General Sale Conditions before placing the order. The order form will be filed permanently in our data bank, in compliance with current legislation. The customer will be asked to verify the exactness of data included in the order form. The closing of this window Poluzzi s.r.l. will load the order of purchases.
Following the checking of payment, data exactness and availability of the purchased products, Poluzzi s.r.l. will consider the contract as concluded, by sending an e-mail as a shipping-confirmation, also summarizing information included in the order form, (General Conditions of Sale, products characteristics, price, terms of payment, withdrawal and delivery costs).
With the e-order form transmission, the user unconditionally accepts and must abide by the present General Conditions of Sale and Withdrawal from the contract (the General Conditions of use and the Privacy Policy are to be accepted when registering).
If the user does not agree with some conditions specified in the General Conditions of Sale, please do not send the order form to www.mauropoluzzi.it
We inform you that Poluzzi s.r.l. reserves the right not to dispatch orders in case of insufficient solvency guarantee, inaccurate or incomplete forms and in case the items are not available. In such events, the user will receive a note by Poluzzi s.r.l., specifying the reasons why the order hasn't been dispatched. If some products are no more available, with particular reference to items that were still on sale when the ordered was forwarded, Poluzzi s.r.l. will warn the person concerned in good time (within 30 days starting from the day following the order forwarding). Should the payment occur failing the contract conclusion, Poluzzi s.r.l shall immediately arrange the refund of the already paid amounts.

Guarantees and prices

www.mauropoluzzi.it - www.mauropoluzzi.it exclusively sells first quality and luxury products. Poluzzi s.r.l. does not deal with second-hand articles or low quality products.
A product card, providing essential information about the articles, is available at www.mauropoluzzi.it for every item on sale. Colours and images of products on sale might differ from reality, due to the Internet browser effect and depending on the monitor in use.
Prices are subject to updating. Please check the final price before sending your order form.
Orders from countries which are not included in the list displayed at the time of registration will not be accepted.
All products are provided with an identification tag attached with a disposable seal. Please do not remove the tag, in order to be allowed to exercise your right to return the goods when necessary. In such cases, Poluzzi s.r.l. has the right to reject the return of items lacking in their tag, damaged or altered in their essential features.

PAYMENTS

CASH ON DELIVERY (ITALY ONLY)

Surcharge 3,50 Euro
We only accept payments by Cash or Bank Draft (payable to Poluzzi s.r.l )
NB: Our couriers are not allowed to accept payment on delivery via Cheque or Postal Check.

CREDIT CARD (THROUGH PAYPAL)

We accept all credit cards accepted by PayPal.
For security reasons the goods can only be sent to your PayPal registered address.

The currency at mauropoluzzi.it is Euro. The change applied to countries which are not included in the Euro area shall depend on your credit card.
The payment of products and related delivery costs shall be arranged on-line. Poluzzi s.r.l. has chosen to use electronic payments for your PAYPAL to ensure the customer the greatest guarantee of protection in electronic transactions. So as not to be in possession of financial information (for example, the number dela credit / debit or the date of its expiry) ensure maximum safety of payments.
Such information will be used, when necessary, only to complete the purchasing operations and to issue refunds in case of items returns. Financial data will also be disclosed to the police, when necessary, in order to prevent fraud against www.mauropoluzzi.it .The purchasing price and delivery costs, as indicated in the order form, will be charged according to the selected payment form.

SHIPMENT AND DELIVERY TERMS

SHIPMENT

We ship our orders using "GLS", "DHL", "SDA Express Courier" or "BRT (DPD Group)", and they require a signature upon receipt.
We ship Monday - Friday, 9:00 - 13:00. Orders placed within 12:00 are processed the same day.
We send an email including the tracking number as soon as we ship the order.
Shipping includes insurance and handling

SHIPPING RATES

NORMAL SHIPPING RATES

FREE SHIPPING IN EUROPE!

ITALY FREE SHIPPING - 1/2 days
covers:
Holy See (Vatican City State) - Italy - San Marino -

EUROPE FREE SHIPPING - 2/3 days
covers:
Austria - Belgium - Bulgaria - Croatia - Czech Republic - Denmark - Estonia - Finland - France - Germany - Greece - Hungary - Ireland - Latvia - Lithuania - Luxembourg - Malta - Netherlands - Poland - Portugal (excluding islands) - Romania - Slovakia - Slovenia - Spain - Balearic Islands - Spain (excluding islands) - Sweden -

ZONE 1: 35,00 Euro - 3/5 days
covers:
Afghanistan - Albania - Algeria - Azerbaijan - Bahrain - Belarus - Busingen - Ceuta - Cyprus - Egypt - Ethiopia - Ghana - Gibraltar - Greece - Mount Athos - Helgoland - Iceland - India - Israel - Jordan - Kazakhstan - Kosovo - Kuwait - Kyrgyzstan - Lebanon - Libya - Liechtenstein - Macedonia, Republic of - Mauritania - Moldova - Monaco - Montenegro - Morocco - Niger - Nigeria - Norway - Oman - Pakistan - Palestinian Territory, Occupied - Portugal - Azores Islands - Qatar - Russian Federation - Rwanda - Senegal - Serbia - Spain - Canaries Islands - Spain - Melilla - Sudan - Switzerland - Syrian Arab Republic - Tajikistan - Tunisia - Turkey - Turkmenistan - Ukraine - United Kingdom - Uzbekistan - Yemen -

ZONE 2: 45,00 Euro - 3/5 days
covers:
Anguilla - Bangladesh - Benin - Bhutan - Bolivia - Burkina Faso - Burundi - Cambodia - Cameroon - Canada - Cape Verde - Central African Republic - Chad - China - Congo - Congo, Democratic Republic of the - Djibouti - Dominica - Dominican Republic - Eritrea - Gabon - Gambia - Georgia - Guinea-Bissau - Guyana - Hong Kong - Iran, Islamic Republic of - Iraq - Kenya - Liberia - Madeira - Malawi - Malaysia - Mali - Mauritius - Mongolia - Nepal - Saint Kitts and Nevis - Seychelles - Sierra Leone - South Africa - Sri Lanka - Taiwan, Province of China - Tanzania, United Republic of - Thailand - Togo - Trinidad and Tobago - Uganda - United Arab Emirates - United States - Venezuela - Zimbabwe -

ZONE 3: 55,00 Euro - 3/5 days
covers:
Aland Islands - American Samoa - Andorra - Angola - Antarctica - Antigua and Barbuda - Argentina - Armenia - Aruba - Australia - Bahamas - Barbados - Belize - Bermuda - Bosnia and Herzegovina - Botswana - Brazil - British Indian Ocean Territory - Brunei Darussalam - Cayman Islands - Chile - Christmas Island - Cocos (Keeling) Islands - Colombia - Comoros - Cook Islands - Costa Rica - Cote d'Ivoire - Cuba - Ecuador - El Salvador - Equatorial Guinea - Falkland Islands (Malvinas) - Faroe Islands - Fiji - French Guiana - French Polynesia - French Southern Territories - Greenland - Grenada - Guadeloupe - Guam - Guatemala - Guernsey - Guinea - Haiti - Heard Island and McDonald Islands - Honduras - Indonesia - Isle of Man - Ivory Coast - Jamaica - Japan - Jersey - Kiribati - Korea, Democratic People's Republic of - Korea, Republic of - lag of Norway Bouvet Island - Lao People's Democratic Republic - Lesotho - Macao - Madagascar - Maldives - Marshall Islands - Martinique - Mayotte - Mexico - Micronesia, Federated States of - Montserrat - Mozambique - Myanmar - Namibia - Nauru - Netherlands Antilles - New Caledonia - New Zealand - Nicaragua - Niue - Norfolk Island - Northern Mariana Islands - Palau - Panama - Papua New Guinea - Paraguay - Peru - Philippines - Pitcairn - Puerto Rico - Reunion - Saint Barthelemy - Saint Helena - Saint Lucia - Saint Martin (French part) - Saint Pierre and Miquelon - Saint Vincent and the Grenadines - Samoa - Sao Tome and Principe - Saudi Arabia - Singapore - Solomon Islands - Somalia - South Georgia and the South Sandwich Islands - Suriname - Svalbard and Jan Mayen - Swaziland - Timor-Leste - Tokelau - Tonga - Turks and Caicos Islands - Tuvalu - United States Minor Outlying Islands - Uruguay - Vanuatu - Viet Nam - Virgin Islands, British - Virgin Islands, U.S. - Wallis and Futuna - Western Sahara - Zambia -

DUTY

If you are shipping to a destination outside EU, import duty may be levied by country to which you are shipping. The duty will depend on the country you reside and the value of the merchandise you ordered.

All shipments outside (EU) customs fees are paid by the buyer for the changes and returns.
Regarding changes / returns ​​from countries outside the EEC, will be charged to the customer also the customs clearance costs for a hypothetical maximum amount of Euro 80,00. It will be deducted from the refund amount, only the real costs of customs clearance which will be proved sending e-mail to the customer with the customs costs invoice.

If you live in the EU zone, you will NOT be charged any customs duties. Orders shipped outside of the EU are exempt from Italian VAT (Value Added Tax) but subjected to customs fees (taxes, duties). We are unable to estimate customs fees, taxes or duties, please contact your local authorities or customs office.

EU zone: Austria - Belgium - Bulgaria - Croatia - Czech Republic - Denmark - Estonia - Finland - France - Germany - Greece - Hungary - Ireland - Latvia - Lithuania - Luxembourg - Malta - Netherlands - Poland - Portugal (excluding islands) - Romania - Slovakia - Slovenia - Spain - Balearic Islands - Spain (excluding islands) - Sweden -

If you refuse your order at the time of arrival or to pay the customs fees when your order arrives, the package will be returned to us and we will be charged the customs fees plus return shipping costs. If we has been charged for above mentioned amounts (taxes, duties, fees, etc.) we will not issue refunds for the same.
The stock of goods at depots of courier services for non-collection of the product by the buyer will be fully charged to the buyer.

Customer care

For any information you can use our online customer care email info@mauropoluzzi.it

RETURN POLICY

The customer has the right to withdraw from the contract concluded with Poluzzi s.r.l, with no penalty , within eight (8) days from the goods delivery. In addition, the customer is allowed to return the goods if failures in shipping occur or the items do not correspond to the expected quality.

Conditions for exercising the right of withdrawal and return/exchange product

The right of withdrawal/return is subject to the following conditions:
The WITHDRAWAL/RETURN FORM must be carefully and correctly filled in and forwarded to Poluzzi s.r.l within 8 days from the goods receipt. Furthermore, the reasons of withdrawal/return must be stated.
The items have to be shipped to Poluzzi s.r.l address. Please draw up the Return Form available at the HELP area of the website and sending it by mail to info@mauropoluzzi.it.
Returns have not to be washed, used, worn or damaged.
How concerning changes of article and/or size of the product, the shipping cost in every case is charged to the client and we will ask for it by PayPal at client account. When payment is effected, Poluzzi s.r.l. will provide for forward the collect request using only his courier at client address. The items have to be returned intact and not used in their original package.
Goods must be returned by one shipment only. Poluzzi s.r.l reserves the right not to accept the restitution of items included in the same order but returned with more than one shipping.
Before shipping the goods, you will receive from Poluzzi s.r.l an e-mail confirmation, to be enclosed in the dispatch of the items.
The goods must be delivered to the forwarding agent within eight (8) days from the receipt of our mail confirmation.

Terms of refund

After receiving the returns, Poluzzi s.r.l will check the fulfilment of all requirements and send you an e-mail of confirmation/payment/replacement of your returns. Poluzzi s.r.l will arrange the refund of the already paid amounts, less any shipment cost and, when necessary, custom duties. Once the correct execution of the term and conditions above mentioned is verified, you will be refunded as soon as possible. At least, within forty-five (45) days from the goods receipt, Poluzzi s.r.l will activate the refund procedures.
In case of incorrect return procedure, as specified in this paragraph, you have no right to be refunded, whereas returned objects can be delivered to you once again, at your own expenses. Otherwise, Poluzzi s.rl is allowed to keep the goods, along with the amounts paid for it.
After three months, the returned objects will be destroyed or arranged for disposal.
Should the products received indicated in the order form different from the person who arranged the payment Poluzzi s.r.l, in case of goods return, will refund the amount to whom effected the payment.
Shipping costs for the return and/or changes of article / size of the products will be always charged to the client, including responsibility in case of loss or damaging, are to be paid by client.
In case of faulty pieces, please send us a photo showing the defect at Poluzzi s.r.l., once verified the shipping costs are at Poluzzi s.r.l's expenses (only if our couriers SDA Express are involved with the forwarding).
Refund will be arranged within a period of time depending on the form of payment selected to pay the purchasing price:
By PayPal: the amount will be refunded on your PayPal account and will be immediately visible from the moment in which Poluzzi s.r.l accepts your return. The effective refund on your credit card from your PayPal account depends on the credit card, usually within 30 days.
If the object was originally intended as a present, Poluzzi s.r.l will refund the person who arranged the payment.

Privacy

In the section Privacy you can get information about personal data treatment. When registering, the user is obliged to accept the data handling conditions.
Please also read our General Conditions of use, as they include useful information about personal data treatment and security measures adopted by lindestore.com.

Applicable legislation and disputes

The General Conditions of Sale are regulated in compliance with the Italian law, with particular reference to Decree n. 206 (September 6, 2005), addressing distance contracts and to Decree n. 70 (April 9, 2003), concerning some aspects related to e-commerce.
Any dispute between Poluzzi s.r.l. and the final user will be submitted to the Court of Bologna –Italy.

Modifications and updating

The General Conditions of Sale will be modified also considering possible modifications occurring within legislation and will be communicated to the customer by e-mail. The new General Conditions of Sale will be effective starting from the day of displaying at www.mauropoluzzi.it
Please check regularly this section in order to know the most recent and up-to-date General Conditions of Sale at www.mauropoluzzi.it. If you do not agree with all or some of the General Conditions of Use, please do not use our web-site.

For further legal information, please see also the Privacy Policy.